Sales Tip of the Week from Mike Leeds – Pro Sales Coaching
Say What?
Just because you said it, doesn't mean they heard it the same way. What you say can be taken different ways from different people. We all listen at different speeds, different levels of intensity, and may have a different uses of specific vocabulary.
Some tips to consider until you know your audience:
- Use generally acceptable language, and avoid "hip slang".
- Use everyday terms as apposed to technical specific or acronyms.
- Begin your speech speed in a neutral (middle of the road) pace, and speed up or slow down as necessary.
- For voice mail - consider spelling your name if it's a challenging one, and repeat your phone number on voice mail (even though people can back-up their voice mail, there could be a cell hiccup and a digit could be missed).
- Consider checking for understanding if you don't get a response or the person is giving you the dog head-cock.
- Each person has different needs or "hot buttons". Consider asking questions before making assumptions.
It's up to us as sales professionals to make our customers feel at ease and speak to them in a similar pace, yet always staying professional.
Want to pick up some Successful Sales Tips? Click here for May 5th workshop info…
Have a great sales week!
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